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FAQ

Order Questions

What is your minimum to order?

How is your pricing for custom patches determined?

How long does it take?

Can I see a picture of my patch before I pay?

Will I be able to see a physical example of my patch before the rest are made?

Where are my patches made?

How do I pay?

Are you able to accommodate a rush order?

Design Questions

How many colors can I have in my patch?

How do I choose colors?

Can you recreate an existing patch?

Do I need to submit a photo or artwork?

How do I submit my design?

Which file types do you accept for artwork?

Returns, Refunds, & Exchanges

Custom Orders

Can I return my custom patch order?

There's a mistake on my order that wasn't what I approved of, can that be fixed?

Cancellation Policy

Copyright

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The Smith's Store

Can I return or exchange my purchase?

Get a Quote

Let us know the length and height (in inches), quantity, with a link to the artwork, and we’ll respond within 24 hours.