We have over 600 thread colors, the colors in your artwork will be matched as close as possible to our thread colors on hand. If you have specific colors that need to be in your design or a Pantone color we will match it. Pantone colors must be listed in coated or un-coated format.
It's recommended you have your own artwork so it's exactly what you want it to look like. If you don't have artwork, we can work with you on making a custom design for the type of patch you are looking for. This will increase the length your patch will be in production. If the existing artwork you send is unable to be worked with (which is rare) we'll also need to recreate your work in a digital format.
There are no returns, refunds, or exchanges on any custom order placed. All work submitted is approved by you in several steps and should be exactly what you want before tell us to go ahead and create the patches.
Nothing gets shipped out unless it's exactly to the specifications we discussed. Extreme care is taken place when making your custom patches, but sometimes miscommunication can happen. All of our clients are valued, and we want to exceed your expectations. In the event that you do find something wrong, let us know. We allow a 48 hour (from the time you receive your order) window to be informed of errors. We are not responsible for items that have already been sold or distributed.
If you are wanting to reproduce copyrighted or trademarked items, you'll need to provide an official certificate from the organization stating that you have permission to reproduce their trademark or copyright. We do not illegally produce artwork of any sort.
We love to stay connected with our clients through various social media outlets like Facebook and Instagram. This means we post pictures of the process and the patches we're creating. We also like to display our work on our own website and blog. Therefore, we assume it’s OK to share photos of your patch unless otherwise told. However, let us know ahead of time and we'll use discretion and keep your work private.